The charm on the graduation tassel came off. I called the bookstore to purchase another one. After several calls finally xxxxxx called me back. I was told that the charm was being put in the mail (May 17, '17) have still not received it. Once again I called the store and was told that xxxxx would get back to me.....have still not heard from her. Didn't think putting a charm in the mail was such a hard task for the employees.
SEVERELY OVERPRICED. Loads of pointless gimmick items being sold as well. A poor use of university space
Don't buy anything already remotely damaged in packaging. Otherwise when you want to return/exchange it they will blame you for the damage and not care at all. The blonde manager is also very rude. Was told to go to her to explain it was damaged when I bought it, and she didn't look at me once when I was speaking to her (instead looking at her clipboard). She just walked off mumbling something I couldn't hear and grabbed the technology manager to pretty much show she wanted nothing to do with me at all. The technology manager just treated me like I was stupid for returning something that was obviously damaged (the packaging). Their stuff is already expensive and now I have something I can't even use.
Great customer service! FedEx lost my book so FSU sent me a new copy, I originally ordered a used. They then called me later to tell me that they were able to track it down, FedEx delivered to the wrong house and that person sent it back. Fail FedEx but great service from the bookstore.
UPDATE: sent a feedback of my experience and Phil , the operations manager, kindly responded saying to go back in and for the return desk to call him over so I can refund or exchange. If you ever find a problem here I'd recommend talking to Phil. He's a really nice and understanding guy who also happens to be in charge!
Very attentive staff members. A little bit pricey with their merchandise.
Florida State University Bookstore is a US Book Store based in Tallahassee, Florida. Florida State University Bookstore is located at 104 N Woodward Ave, Tallahassee, FL 32304, USA.
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