We all know this towing company is one of the worst in the business, but here is another story to add to their reputation. I called this morning to ask a question about a parking sport because I wanted to make sure I was allowed to park in that lot. However, the lady who answered did not know the answer nor did the other guy working with her when she asked. She didn't ask any questions nor try to find any information about my vehicle to know if I could park there. When I tried to explain why I could park there, she interrupted me by saying "I don't know" and hung up. I know many of us don't like towing companies, but when they aren't even willing to answer questions, it makes it even harder to be understanding towards this business.
"Disgusting people. When you have no eduction and no life to live, but only one of scamming others to make your living then your worth in society is just as respectable as the trash we all dump out and have no use for. Get yourself the education of towing people correctly with some manners and maybe you wouldn’t have such bad reviews you scamming pricks. "
I wish to start off this review by saying that ive had no issue with the drivers although some of what they do i really dont agree with. at 3:30 in the morning i walked out of my friends apartment to a mostly empty lot and found my car had been towed. i will admit i was parked in a resident spot however every single one of the visitor spots were taken and if the lots empty why would anyone mind if i park in a spot?!? i had a few issues with this tow - i wasnt upset that my car was towed it was HOW it was towed. ive attached some images of the parking spot my car was in when it was towed and you will notice something about the empty spot. theres drag marks on the ground from my tires. they literally picked the rear of my car up dragged the front tires leaving visible rubber on the ground and disconnected my car to drive the truck around and re attach my car with the front wheels. so my friend and i took a drive to PPT and sure enough my car was in the lot. i enter the place and explain what happened and to be fair the lady was very nice to me i was allowed to enter the lot and check my car and grab my backpack for school the next morning. ive also attached a picture of what i found happened to my car. my cars driver side mirror had been broken to a point where it would not return to its original position and a fairly large chunk of plastic was missing from the front of it. i confronted the lady at the desk after taking pictures of the car. they contacted the tow driver and asked for his before picturs of my car and sure enough the mirror had no issues prior to the tow. i was told my new mirror will be payed for which im fine with. however i also brought the subject of my car being dragged up and i was told that they would NEVER lift a car such as mine from the rear. - im ust explain my car for a second here - my car is front wheel drive - that means the rear wheels are free floating as in not connected to anything. this in turn means they will move when being acted on by an outside force. now my front wheels they will not or at least should not move. hence the drag marks on the ground. if a car is dragged like that transmission damadge is highly likely if the wheels begin to move during the drag. luckely my car was okay in the end with no damadge to the transmission. i would end up later using my card to get my car back. i have no problem paying for the car but $140??? seriously? and its not like my car was the same as before it was towed. all in all though i was treated nicely by the staff except for a few misunderstandings everything went fairly smoothly. i would actually give a 2-3/5 rating if it werent for the damadge to the car and the high price i had to pay to get my car which they damadged back. ive added an image of my bill/reciept (not the whole thing as you may imagine it has some stuff ide rather keep private on it!) just to show that i was charged $140 for my car. if this company tows your car work with them however understand that its going to be expensive and things may happen to your vehicle!
Friend parked in my apartment complex, first got a free ticket for an hour and then paid for the next 3 hours until midnight. Ticket was placed in car. I took video evidence, for I had a gut feeling something was going to happen, due to how many other people have been screwed over by them. Low and behold, the car was towed. When speaking with them in person at the office, they were rude and uncooperative. They said that their photographic evidence mattered and our video evidence (with a time stamp and all) did not. Preyed on an underage teen, made them cry. Would not speak with us (legal adults) because we did not own the car. Horrible service. And while we were waiting for money to be transferred to my friends account so they could get their car, saw one of their tow trucks fly into the lot with a car, completely scraping the under portion of the rear end of it. Not professional, and will be discussing with my complex to discontinue their services.
Horrific customer service. I was told 3 different times that Chester would call me back....still waiting. I can't wait to meet his sorry a$$ in court. He will wish he would have called me back and resolved this situation.
Professional Parking Services is a US Point Of Interest based in Tallahassee, Florida. Professional Parking Services is located at 2233 Lake Bradford Rd, Tallahassee, FL 32310, USA.
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