Much to my surprise it wasn't anywhere to be found!
Thought very highly of this place UNTIL today. Was in for service and the owner Mr.Kraft came back interrupting service ataff to do something for him. Pretty much sayin fu customers i am more important. Will never go back. Flowers Nissan all the. Which i never bought from that place. Never will again. Owner is a prick
Took my truck in to get it diagnosed for a heat and fuel pump problem. Shortly after, Ralph in service called me and said his service tech's need more time so he charged me another diagnostic fee. The fee is already $115 for a single diagnostic and now I'm paying $230 and haven't even gotten anything fixed yet just trying to identify the problem. Ridiculous. This is something they should let you know up front instead of calling you later to tell you. So then I go to pay and the lady working at the cashier desk asked me what do I need. I said: I'm here to pick up my 2008 Nissan Titan. Her response: Do you have a name? Rude for no reason at all. Will never go back to Kraft Nissan. Terrible service experience.
This unfavorable review comes on the heels of a 4 + hour drive to visit the dealership, following two phone conversations about a Nissan Titan, for which they had the only color of this model within a 500 mile radius of my home town in Alabama. I called one day and received a price for the truck and the following day I called, nearing the end of day to ensure they had not sold the vehicle. I was assured by the salesman, Jared, that the vehicle was in fact there, since he had the keys and books to the truck in front of him. He even went as far as to offer to pull the truck out near the road so that I could easily find it. He was made well aware that I couldn't get to the dealer prior to their closing time, and I would be driving over 2 hours one way, just to see the exterior color and verify that I liked the truck as much in person as I thought from the extensive research online. I arrived and searched the entire lot, front to back (where the locked gates were near the showroom) and from side to side twice to ensure that I hadn't missed it.
I, myself, would look elsewhere for a more trust worthy company to spend your hard earned money with, that appreciates you and does what they say they will do!
Fast and friendly workers make me feel welcome Everytime l . am there Awesome people
I highly recommend going to see Seth Robertson if you are in need of a new car. He was so helpful and fun to work with. Truly a salesman you can trust!
If your reading this make sure your getting a straight forward answer from whom ever you speak to at this dealer, if you so choose to use them.
It puzzled me, after having a thorough conversation with Jared about my situation, and he had my name and cell phone number, in the event that it sold in the last hour of business that day. I must say that this doesn't speak well for courtesy, or customer care, nor does it promote business for the dealership. I regret to say that I will chose a different color truck and definitely a different dealership now, based on this experience.
Kraft Nissan is a US Car Dealer based in Tallahassee, Florida. Kraft Nissan is located at 3277 Mahan Dr, Tallahassee, FL 32308, USA.
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