We sold them jewelry and they were so helpful and kind! Completely fair offer and exceptional service. We plan to buy all our future jewelry from them. They even offered to clean the jewelry for free if we decided to try to sell it on our own.
5-stars, wish I could give them 6 stars. Bought my engagement ring when I was in town visiting my parents. They had the diamond shipped to me and the process went absolutely seamlessly. The stone looks phenomenal and I couldn't be more satisfied. Very knowledgeable and courteous staff, excellent customer service. Without a doubt would purchase again.
I will never set foot in this store again and caution others against patronizing this establishment.
Completely aghast, I simply walked out after being manhandled and berated the way that I just had been. I have never been spoken to in such demeaning and degrading manner, especially by a store owner or manager. I certainly did not trust The Diamond Center with any rectifying solution it may have provided (which, in fact for the record, they did not provide).
I called the store the next day and spoke with the owner and head jeweler, voicing my concerns. I explained the situation and asked for my original chain back (wondering if a mistake had been made), as this one was clearly much longer.
I went in today with (what I thought was) a big chip on the table of my engagement ring. The stone is a family heirloom, so I was devastated. Sean looked at it and offered me options to repair it, and after closer inspection he realized it was just something stuck to the top of the stone--cleaned it up and didn't charge me a cent for the inspection. I appreciated his kindness so much + hope to go back for any jewelry needs in the future!
I was met with immediate aggression from the owner, who jumped on the defensive and accused me of being rude and combative for even asserting that this might not be the original chain. I had to calm him down, and then we agreed I would stop in to the store later that day.
I would like to share a cautionary story regarding one of the most disrespectful and offensive customer service experiences I have ever had.
That afternoon I stopped in to show the owner and jeweler the existing necklace and the comparative photos. The owner and jeweler were uninterested in what I had to say or what photos I was providing. Instead, the owner sought just to prove me wrong and shut me up. He pulled out a ruler and another silver-looking chain, though no proof of it being the same material was provided. He proceeded to pull this chain to attempt to show me how silver can stretch. This may all be well and good when a chain is strongly pulled on from both ends, but that doesn’t explain how my chain prior to the clasp breaking (which was not by force) would have stretched in the week it was left in the hands of The Diamond Center if that was even the case. When I gently questioned this as I was processing what the owner had just showed me, he immediately raised his voice and was completely aggressive, rude, and disrespectful to me that I would dare question him. I think this owner has a serious misunderstanding of what aggression and combativeness versus the courage to speak up when you are dissatisfied with service look like, given that I spoke softly and respectfully both on the phone and in the store.
GREAT CUSTOMER SERVICE!!!!! They closed at 4 on Saturday and the owner met me there after hours so that I could pick up my wife's birthday present. Also, you won't find a better QUALITY product in Tallahassee!!!!!!!
Do not go to this store for any type of repair work. Do not go to this store if you expect any kind of collaborative problem solving for a service issue. Do not trust that this store will take care of you if you purchase something and it breaks. Do not trust this petty and hot-tempered store owner to listen to you or speak to you with any kind of concern for your satisfaction or respect as a human being.
I brought a necklace on a sterling silver chain to The Diamond Center for repair, as a link had separated from the clasp. When I went to pick up the necklace, I immediately noticed that the chain felt much too long, but given that the necklace had been broken for a few weeks, I thought I might have misremembered how it felt. Upon comparison of where the necklace was now falling on my chest with photos at home, I confirmed that indeed the necklace was significantly longer than it had been before.
Tallahassee Diamond Center is a US Jewelry Store based in Tallahassee, Florida. Tallahassee Diamond Center is located at 1355 Market St, Tallahassee, FL 32312, USA.
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