The owners get to remembering your name after a while. They are happy to turn things around next day if requested. I have always had positive experiences here. While the appearance of the storefront is more practical than fancy, you can tell they are deeply committed to the work they do. I go out of my way to use this business instead of cleaners that are closer to Killearn.
I took a coat to them recently since my usual cleaner cannot handle items with leather elements (mine has leather toggles). There were several warning signs where I should've backed out - from the state of their building and waiting area to the fact that it was $40.00 to clean a hip length wool coat -- my usual place does coats for about $7.00. But, stupidly, I left my item there. A week later when I go for pick up, the wife of the owner tells me that my coat has not been cleaned yet, even though I was there over a day after it was set to be ready. I got a bad feeling about them so I asked to take my coat with me and get a refund on the cleaning. After nervously speaking with her husband on the phone in another language, she eventually disappears and comes back with part of my coat which has been terribly damaged. I have no idea how they messed up so bad but it's unwearable. The leather toggles and bases to them were all but destroyed. Eventually she was able to locate the other part of my coat as well which luckily they didn't seem to have touched.
I feel I could have had better results watching YouTube videos and treating the piece myself at home.
Otherwise, the location was not very tidy, furniture and miscellaneous items were strewn across the front customer area. The owners were kind enough, but I couldn't tell that they were so busy they couldn't clean my item until I showed up to collect it.
If I had read the reviews on this place, it would have saved me a lot of heartache and my favorite coat. Customers beware! These people are dishonest and incompetent.
What gets me is not the fact they messed up -- that happens! It's the fact they lied about everything from start to finish. Had they called as soon as they destroyed the toggles on my coat and offered to fix the problem, I would've understood. But they lied to my face about it when I went in for pick up. Or if they had reimbursed me as promised, I would've understood. But I have met their request with providing my receipt and they have failed to uphold their end of the bargain.
Basically, online reviews don't lie - I wish I had read them beforehand, these people are for real shady and I would not encourage anyone to support this business.
Several days and several emails with photos of the receipt and document the cleaners wrote later, I have not had any luck with them. They haven't responded and put me off when I go in person to check the status of my reimbursement. I was even given a false email address when I called wondering why they hadn't responded to my emails.
I went with this location as it is the only cleaner I could find in town who works on fur. A very unfortunate accident (at a very fun party) resulted in a mixed drink being spilled on a fur stole. Time is of the essence with most stains--especially fur--and being a weekend party, I didn't get it take it in until Tuesday. When I went to collect the piece eight days later, it took 20 minutes for the item to come out of the back, and he advised to hang and let it dry... as if the treatment had only just been applied. It was wet, and had a very chemically smell. I did hang it out for several days, and now, weeks later, the spots are still tacky--I imagine from having the stain set for over a week.
Post script: I don't even want to give them one star.
I was assured that stains could be removed from some curtains I took in. After retreving them ,I looked them over I saw the stains were still there. I took them back,they said they have to "soak" them. I returned five days later ,when they said they would be done, and was told they would be done by they following day. I went again ,they said they could not remove all the stains,I saw no difference,stains still there. No apoligy,no offer of fee returned ,just shrugged his shoulders and begain having trouble understaing English (he is Indian, I think ,with selective English) . I discard the curtains and will never return. Richard Garrett
Very reliable and friendly. Would recommend to anyone.
Long story short, after about an hour of back and forth with husband and wife, they eventually refunded my cleaning bill and drew up a handwritten document promising to reimburse me for the purchase of my coat provided I could produce my receipt, which thanks to the company I purchased the coat from, I did.
Vogue Cleaners is a US Laundry based in Tallahassee, Florida. Vogue Cleaners is located at 1839 Thomasville Rd, Tallahassee, FL 32303, USA.
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