I am very impressed by my recent experience with Community Moving & Storage, Inc. The Moving Consultant Janet was great. Very experienced in what she does. Everyone at Community Moving & Storage went out of their way to make my move to North Carolina a great experience. The packers were on time, friendly and did a great job with the packing. The driver and crew were great packing and delivering and trying very hard to get everything in before a bad storm hit. I enjoyed the opportunity to have Community Moving & Storage fill my moving needs.
Community Moving and Storage performed well with our recent move from Florida to Minnesota. They were very responsive during the pre-move bidding process and actually came to our residence to examine in-depth what items were to be moved. And, they performed equally well during the move itself via Mayflower. However, on a continuous improvement basis, they did not "go beyond the normal call of duty" to perform at a truly exceptional level. They were not proactive (the move coordinator or the truck driver) in informing us where and when our goods would arrive. I had to call them myself...they did not call me first in advance. They would need to move to that level to be considered for an exceptional level of service. Overall, a good customer process, yet they need to "up their game" to another proactive level to be considered excellent.
Community Moving Storage is a US Moving Company based in Tallahassee, Florida. Community Moving Storage is located at 3965 W Pensacola St, Tallahassee, FL 32304, USA.
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