Our kitchen renovation was a fiasco from beginning to what seemed like an unattainable end. Standards are apparently subpar, and the finished product reflects the accumulation of repeated miscommunication and many cut corners. A regrettable experience that causes a bit of grief every time I set foot in our new kitchen.
A representative came out to measure our bathroom for a complete remodel. He made no attempt to find out what we wanted or even budget. He said he'd call in "a few days" with plans but we never heard from him again. I even called a week later but no one answered the phone. Looking at other reviews, I'll count myself lucky and move on.
To be fair, they made a few attempts at rectifying some errors, but the resolutions only made somewhat big problems little ones. In the process of rectifying errors (still ongoing nearly a year later), no representative ever came out to the house to assess the situation. All resolutions were handled through email with me having to document problems with photos and text. A strange, but I guess modern, was to do business. Again something I would expect from a big box store. Something I was trying to avoid.
We chose Kitch-Encounters over the big box stores because we wanted to hire a local business and get higher quality products and greater attention to detail, but this turned out to not be the case at all.
Kitch Encounters is a US General Contractor based in Tallahassee, Florida. Kitch Encounters is located at 2740 Capital Cir NE, Tallahassee, FL 32308, USA.
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