If I could give it no stars I would. The people are rude and terrible human beings. The world needs nicer people and it's not hard to simply just be a kind person. I would never request anybody to go somewhere where the man is this mean towards a complete stranger. I will never tell anybody to go here and anyone who asks since my family has a dealerhship, I will tell them to never go here. Next time be nicer to people you meet in a parking lot sir.
I went in to get my radiator looked at, online he had 4/5 stars so I thought he would be good (I later looked at the people who rated him and found that three of them actually work at the repair shop) . I signed the papers and about 2 hours later I got a call saying it would be 589.00 (160.00 over what a competitor said it would cost). I told him I did not have that much money so the receptionist said it would then cost me 100.00 since he looked at it for an hour and a half. I asked him why it was so high and he said it's normal for that much. He said its normal at which I looked online and found average was about 30.00 per hour.
We recently had the alternator go out on our 2008 Honda and had it towed to a shop very close to where it broke down. We found out that we didn't have enough money to pay for it at that time, so I had to have it towed to our house. I also was not very familiar with that shop.
Unfortunately for PAC I will probably not return because when I was contacted about the needed repairs I was informed that they had completed a courtesy inspection and found a couple fluids that needed to be changed, I agreed and the work was done. About a week later I took the car to Super Lube for an oil change and was informed that my car was leaking both oil and Trans. fluid so why was this not disclosed by PAC???? Not to mention the $105.37 charge for checking the vehicle and makes me question the term "courtesy".....
When I then came in he was mad at me for taking my car 3 blocks down the road. I told him they would save me almost 150.00. By now he was getting angrier and tried to convince me to stay and was trying to say he was only $40.00 more. Which to me sounds like he doesn't think 40 is a lot for a broke college student. He wouldn't give me back my car keys until the third time I tried.
Literally the worst
We have been taking our vehicles to PAC for 20 years and even referring friends who needed work done. Their pricing is usually higher than most shops in town, but their service has always been top notch, even when I had issues and had to come back. They are also very thorough when discussing the problems and fixes.
I would however like to thank him for finding me a better repair shop down the road and for showing me how sneaky greedy kids can be. I also looked online and found the fans can be fixed for 130.00 less than what he was charging.
Let me start by saying the staff at this location were friendly and responsive to our needs. The car was repaired quickly and I was contacted by phone to discuss the service needed prior to work being started.
A week later, we had the money together and had it towed to our usual mechanic at PAC. The total price quoted for replacement of the battery and alternator was $743.37, which was about $150-$200 higher than I expected. Although we had other critical work that needed to be done, we agreed to it because we had already been without a vehicle for a week. I also couldn't keep hauling the car from shop to shop. I'm sure the guys did excellent work, and it came with their usual guarantee. What bothered me the most was that the alternator was a re-manufactured part. I have installed a few alternators and batteries in my day and fully understand the considerable work involved, but this just came out way higher than expected, especially for a re-manufactured part. If this is the new norm, we simply can't afford much future service from you guys.
My daughter had her 2001 F-150 Harley Davidson truck towed to this service center after I did some research looking for a good body shop. The truck had multiple problems and parts were hard to find to replace for this vehicle. They were very professional , courteous and gave what I felt was honest service. They kept me informed through pictures of parts that were needed and other problems that were found along the way. I am in South Florida and my daughter is in Tallahassee so it was hard to know what was going on. Frank was very informative and very professional throughout the whole repair process. They do great work at a very reasonable price. Frank was always pleasant and helpful on the phone. I am really happy with the repairs and the service my daughter received. I would highly recommend this Automotive Center for great service! I am so happy that I chose this business!
Professional Automotive Center is a US Car Repair based in Tallahassee, Florida. Professional Automotive Center is located at 730 W Gaines St, Tallahassee, FL 32304, USA.
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